Free Shipping on Orders over $150 in Canada

Return Policy

10 DAYS TO RETURN/EXCHANGE YOUR ONLINE PURCHASE FOR FREE* 

(*Free returns only available in North America at this time, terms & conditions below)

The request for a return should be made to info@stolemyheart.ca within 10 days of delivery confirmation and accompanied by the original invoice or sale confirmation email. If 10 days have passed since your purchase was received, unfortunately, we cannot offer you a refund or exchange for any other reason than material defects.

Please ensure the item(s) are unworn, in their original condition and packaging, with all tags and hygienic liners (if applicable) still attached. Ensure that bodysuits, panties, and bathing suits are tried on over your own underwear - we will not accept returns on lingerie that has been damaged or worn. To be eligible for a return or exchange, your items must be in their original state and deemed as undamaged/unworn by Stole My Heart.

You can return your online purchase to our store in Toronto within the 10 days. If you would prefer to return by mail and you are located in Canada or the United States, we will provide you with a prepaid return shipping label to be attached to the original packaging and delivered to the appropriate drop off location.

If you are located outside North America, we will happily process your return/exchange, but are unable to offer free returns at this time. Please contact info@stolemyheart.ca for more information.

All refund amounts will be applied to the original form of payment, excluding any shipping costs paid at the time of the order and any duties (or customs tariffs) paid upon receipt. 

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Stole My Heart reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return. Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item and whether or not you're eligible for a return. Items not approved for a refund or exchange will be returned to the purchaser.

GIFT CARDS and SALE ITEMS (applies to markdowns, not promotional discounts) are FINAL SALE.

Please note that item(s) purchased in store cannot be returned for a refund, but can be exchanged or returned for store credit within 14 days of purchase. Review our in-store return policy here.


LATE OR MISSING REFUND?

If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@stolemyheart.ca and we'll be happy to help.

All returns should be delivered to Stole My Heart at the address below. Please do not attempt to return items to the manufacturer. Stole My Heart is not responsible for any lost/missing shipments:

Stole My Heart
1132 Yonge St
Toronto, ON
M4W 2L8

Note: Gift Cards (purchased online or in-store are non-refundable and non-transferable).




Shipping & Returns
10 DAYS TO RETURN/EXCHANGE YOUR ONLINE PURCHASE FOR FREE*

*Items must be unworn, with tags still attached. Free returns only available in North America at this time.

Click here for return policy.

 

SHIPPING WITHIN CANADA

All orders $150CAD and up ship for FREE. Otherwise, shipping options will be automatically calculated at checkout. Simply select the service that works best for you.

Free in-store pickup available to local Ontario residents.

Click here for full shipping policy.

 

SHIPPING OUTSIDE OF CANADA

Shipping will be calculated automatically during checkout. We offer shipping services through DHL and Canada Post. Simply select the service that works best for you.

Click here for full shipping policy.