FAQs

1. CAN I BOOK A PRIVATE FITTING AT STOLE MY HEART?

Yes! Stole My Heart is located at 1504 Dundas Street W, Toronto. Our fitting area has been set up to accommodate private fittings, walk-ins and small events. Contact us to book a fitting, special event or just drop by to say hey!

 

2. WHAT SIZES DO YOU CARRY? 

Currently, we're able to offer styles ranging from size XS - 3X and cup size 30C - 40F. Please keep in mind that sizing can vary dramatically from brand to brand, so if you don't think we carry your size, let us know and we might be able to suggest an alternative! We're continuing to work towards expanding our size range even further.

  

3. DO YOU SHIP OUTSIDE CANADA?

Yes! We currently ship worldwide!

International customers, please note: International packages may be subject to import duties and local/domestic taxes upon arrival, which are beyond our control. Customs charges are levied by the country to which the package is delivered and are the sole responsibility of the package recipient. We operate legally, and fully comply with international shipping regulations. As such, orders will be listed at their full retail price on any/all customs declaration documentation.

 

4. HOW MUCH DO I PAY FOR SHIPPING?

Shipping is automatically calculated during checkout based on Canada Post or FedEx rates. We also offer free in-store pickup for Ontario residents.

 

5. HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

We will do our best to get your item(s) to you as quickly as possible, but please allow up to 3 business days for your order to be processed and shipped.  If you live in Canada your item can take up to 8 business days to arrive. For other countries shipping varies from 6 days to 21 business days. If you have specific questions about shipping please contact us.

 

6. IT'S BEEN MORE THAN 8 BUSINESS DAYS SINCE MY ORDER WAS SHIPPED. 

Please check the status of your package using the tracking number your were sent. If you have a specific question/concern with your package, please contact us.

  

7. DO YOU ACCEPT RETURNS/EXCHANGES FOR ONLINE PURCHASES? 

Stole My Heart will gladly refund or exchange any unworn merchandise (excluding panties, bodysuits and swimwear), if returned to Stole My Heart within 10 days of receiving the product and accompanied by the original invoice or sale confirmation email. Please visit our return policy page for more information.

 

8. DO YOU ACCEPT RETURNS/EXCHANGES FOR IN-STORE PURCHASES? 

Stole My Heart will gladly refund or exchange any unworn merchandise (excluding panties, bodysuits and swimwear), if returned to Stole My Heart within 14 days of purchase and when accompanied by the original invoice or sale confirmation email. If 14 days have passed since your purchase was purchased, unfortunately we cannot offer you a refund or exchange for any other reason than material defects. Please visit our return policy page for more information.

 

9. HOW DO I WASH AND CARE FOR MY ITEM?

All of our garments include wash and care instructions on the label.

 

10. CAN I BOOK A PRIVATE FITTING AT STOLE MY HEART?

Yes! Stole My Heart is located at 1504 Dundas Street W, Toronto. Our fitting area has been set up to accommodate private fittings, walk-ins and small events. Contact us to book a fitting, special event or just drop by!